Privacy policy

for protection of your personal data

Privacy policy

  1. PRIVACY STATEMENT:

The protection of your personal data is important to us. We appreciate the confidence you have placed in us by choosing to visit and take a look at www.hotelbalkanci.com for your online reservation, and undertake to keep the personal information you have shared with us securely and in full conformity with the Personal Data Protection Act. This policy, which we reserve the right to revise from time to time, sets out how we will use and process your personal data. It will also give you information on how you can contact us if you have any questions about the protection of your personal data. Bolkan Trade Ltd., as an owner of www.hotelbalkanci.com, is a registered data controller with No. 23544.

You can contact us by visiting our head office at 10 Kavarna Street, Varna

You can also contact the Manager of Family Hotel Balkanci by phone on 0879656464 or 0882099700 or email your inquiry to This email address is being protected from spambots. You need JavaScript enabled to view it.

The information below explains how we handle your information to ensure that we protect your personal data and what information we collect and for what purposes.

  1. Data collection, processing and transfer:

You can visit our site without providing any personal information. We collect information about you only if you provide it at your own free will, for example when you make a reservation for accommodation or when you make a request. When you make a reservation inquiry through our website you will be asked to fill in an online form containing name, address, email and contact phone number. This information is necessary in order to process your application and complete your order (inclusive of the order confirmation email sent to you). 

We collect the following types of personal information:

  • Your first name and surname, email, and contact phone number;
  • Information about your stay, inclusive of your dates of arrival and dates of departure, special requirements, choice of services (inclusive of choice of a room, amenities and other services you have used);
  1. What do we collect, use and share your personal information for?
  • Reservations: we use your personal information in order to complete your online reservation and send you a confirmation address preceding your accommodation, as well as information about the region and your place of accommodation.
  • At the time you acquire accommodation and register with Family Hotel Balkanci we collect your first name and surname, personal number and phone number;
  • Information about your stay, inclusive of your dates of arrival and dates of departure, special requirements, choice of services (inclusive of choice of a room, amenities and other services you have used);
  • Data collected when making payments from or to Bolkan Trade Ltd. – credit or debit card number, bank account and other bank or payment information collected when and in connection with making payments by bank transfer, direct debit payments or via the online platform.
  • Data provided as a result of you participating in games, lotteries and/or other seasonal or promo campaigns organized by Bolkan Trade Ltd. and addressed to an unlimited range of persons, including via social networks.
  • Information about the payment method you have opted, payments already made and payments due.
  • Guest feedback: we may use your contact information to invite you to give your feedback after your stay. This aims to help other travelers choose the right location to meet their needs.
  • Performance of regulatory and legal duties and obligations: your personal data is likely to be used by us for the purpose of complying with regulatory and legal obligations.
  • Investigation and fraud prevention: your personal data is likely to be used by us for the purpose of investigation and fraud prevention and other illegal and undesirable actions.
  • Improvement of our services: and last but not least, we use your personal information for statistical purposes, to improve the services we provide, the customer experience, as well as the functionality and quality of the travel information and online services we offer.
  1. Consent and use of the data for the above purposes:

When you enter personal or official information (emails, names, addresses), their disclosure is completely voluntary. When you enter your details, you consent to the collection, processing and use of your data for the purpose of establishing contact. No personal data is being collected, processed and used for purposes other than those specified herein. You may withdraw the consent you have given at any time with future effect.

No personal data are being transferred unless you explicitly wish us to do so.

 

  1. Security:

Bolkan Trade Ltd. and www.hotelbalkanci.com take all appropriate technical and organizational measures to ensure that the data you have provided are safeguarded against accidental or intentional manipulation, loss, destruction and unauthorized access. Our security measures are continuously improving to keep up with the technological development.

  1. How do we share your personal information with third parties?

We may share your information with third parties under the following conditions:

  • Booking.com: we work with Booking.com B.V., with address: Herengracht 597, 1017 CE Amsterdam, the Netherlands (www.booking.com) (hereinafter the Booking.com), in order to offer services for online reservations. Although the whole contents are on this website and you make reservation directly with us, the reservations are being technically processed by Booking.com. For that reason we share the information you have provided to us on this website with Booking.com and with their subsidiaries. It may contain personal information such as your name, contact details, your bank information, the names of the guests travelling with you and the services you have opted during your reservation. For further information about Booking.com and their subsidiaries, please visit „For Booking.com“. Booking.com may send you a confirmation email, an email preceding your accommodation as well as information about the region and your place of accommodation. Booking.com may also make available to you a 24-hour customer service from office on-site and in more than 20 foreign languages. When you share with us information about you, you allow our customer service officers the opportunity to render assistance whenever you need help. Booking.com may use your information for technical, analytical or marketing purposes as is described in details in https://www.booking.com/content/privacy.en-gb.html. This means that your data are likely to be shared with other companies- part of Priceline Group

If you have any questions about how Booking.com process your personal information, please email us to This email address is being protected from spambots. You need JavaScript enabled to view it.

  • Third parties - suppliers: It is very likely that we use third parties (processors) as service suppliers who will process your personal data on our behalf. This will make the payment for the reservations, the sending of ad materials or the drawing up of statistics much easier. These suppliers are bound by confidentiality clauses and they do not have a right to use your personal data for their own purposes or for the purposes of other parties.
  • Third parties – personal data processors who based on a contract signed with Bolkan Trade Ltd. process your information on behalf of the company or who have a direct/indirect access to your personal data:
  • Persons who have been engaged by Bolkan Trade Ltd to maintain equipment and software used for processing of your personal data:
  • Persons who render services for technical maintenance of terminals
  • Persons engaged in the installation and/or maintenance of addresses for the provision of the service
  • The banks serving the payments you make
  • Security companies licensed to perform private security activities and who process the video tapes from Bolkan Trade Ltd. sites and/or keep other registries during the process of provision of access control for the same sites
  • Competent authorities: we will disclose personal data to the law enforcement authorities and other public institutions in so far as it is required by the law or when needed for the purpose of prevention, detection and prosecution of criminal offences and frauds.
  1. Can you refuse to give Bolkan Trade Ltd. your personal data and what shall be the consequences thereof?

So that we could have the pleasure to offer you accommodation and to register you with our family hotel we will need to get certain information in order to be able to meet the legal requirements.

If you refuse to provide the information below, Bolkan Trade Ltd. shall be prevented from acting in compliance with the legal requirements as set forth in the Accounting Act, the Tourism Act, the Value Added Tax Act, and the Tax and Social Security Code of Procedure, which will result in violation by us if we fail to provide the necessary information we are required to submit on a day-to-day basis as a tourist spot:

  • At the time of your accommodation and registration with Family Hotel Balkanci: first name, middle name and surname, personal number or foreigner’s personal number, address, telephone and/or email as your contact details or as contact details of your designated person.
  • Data collected when making payments from or to Bolkan Trade Ltd. – credit or debit card number, bank account and other bank or payment information collected when and in connection with making payments by bank transfer, direct debit payments or via the online platform.
  1. How long do we store your personal information for?
  1. Cookies

What are cookies?

Cookies are small files that are saved to your computer or mobile device when you visit a site. Most websites use cookies to improve the way they function.

  1. How we use Cookies?

We are striving to offer you a website that is easy to work with and meets your needs and preferences. To be able to do so we use the following cookie types:

  • Technical cookies: we use technical cookies to show our website to you. The technical cookies are needed for the proper function of the site.
  • Third-party cookies:

We use the services of third parties, for example the services of Booking.com, pochivka.bg, grabo.bg and other internet suppliers. These analytical technologies include cookies, web notes, etiquettes and scripts.

Booking.com may also place on your device cookies for their own use as is described in https://www.booking.com/content/privacy.en-gb.html.

Family Hotel Balkanci uses the information acquired for automation of their marketing activity, customer contact and collection of information from the sector. These technologies are used to analyze the tendencies, to administer the website, to track user movement on the site and in general to collect demographic information about our customers. We can receive reports based on these campaign technologies both individually and in general. The suppliers with whom we work have undertaken to adhere to responsible practices and standards of work and data management.

  1. How can you manage the cookies depending on your preferences? 

Use your browser settings, e.g. InternetExplorer, Safari, Firefox or Chrome, to manage which cookies are set on your device and which are not. The location of these settings depends on the browser. Use the Help function of your browser to locate the relevant settings.

  1. Security

How do we keep your personal information secure?

We use reasonable systems and procedures to protect the personal information you share with us. Moreover, we use security procedures and technically and physically restrict the access to and the use of personal information on our servers. All personal information is accessed only by designated officers during the process of their work.

  1. Access to your personal data

How can you control the personal data you have provided to us?

You have a right to access the personal information we hold about you. You may request to review your personal data by contacting us at This email address is being protected from spambots. You need JavaScript enabled to view it.. In Subject please enter "Subject Access Request”.

            We may have to keep certain information for legal or administrative purposes as recordkeeping, or for fraud detection.

  1. Right to complaint:

You have a right to access the personal information we hold about you, as well as a right to require that we correct your information, restrict the processing of your information, a right to data portability, and a right to withdraw your consent and objection.

If in your opinion our processing of your personal data does not comply with the personal data protection provisions or if you think that your rights under these provisions have been infringed in any way, you may contact the competent administrative authority in Bulgaria – the Personal Data Protection Commission.

Thank you for taking the time to read our Privacy Policy!